Loring Hospital Receives 2020 Press Ganey Guardian of Excellence Award for Outstanding Performance in Patient Experience

Loring Hospital has been recognized as a winner of the 2020 Press Ganey Guardian of Excellence Award for its commitment to offering an exceptional patient experience. 

The Press Ganey Guardian of Excellence Award is a nationally recognized symbol of achievement in health care. The award honors organizations that have maintained a positive performance in the top 5 percent of all Press Ganey clients. 

“Receiving notification of this award was somewhat of a surprise in regard to timing, however, the measurement of our scores used to determine our success was not surprising with the compassionate, extraordinary care that is provided to each patient at Loring Hospital on a daily basis,” said Stacy Johnson, chief executive officer and chief financial officer at Loring Hospital. 

The award is given annually based on quarterly performance for the course of the award year. Eligibility for the award is based on an organization’s participation in inpatient surveying, and a peer group ranking of the 95th percentile or above on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. 

“The caregivers and staff of Loring Hospital touch the lives of patients and their families in profound ways,” said Patrick T. Ryan, chairman and chief executive officer of Press Ganey. “This award reflects their deep commitment to listening to the voices of their patients and our shared mission to reduce suffering and improve the safety, quality, and experience of patient-centered care. I continue to be humbled and inspired by their heroic efforts to care for patients in the face of the uncertainty, stress, and fear brought on by the COVID-19 pandemic. Press Ganey is proud to partner with them in this noble work and we congratulate them on this tremendous achievement.” 

Loring Hospital is one of more than 10,000 health care facilities partnered with Press Ganey, and the award represents an important recognition from the industry’s leader in measuring, understanding and improving the patient experience. 

“This recognition is validation for all employees who are part of the Loring Team,” added Johnson. “We strive to work collaboratively with the understanding that the patient experience starts the moment the patient pulls into the parking lot. We learn from all feedback to continue to provide an exemplary patient experience. We listen to both positive and constructive comments, and appreciate our patients for choosing Loring as their place for healthcare.”